The internet is down in Turkish
Calling internet provider support in Turkish. 7 phrases that the conversation is made of: «Merhaba, size nasıl yardım edebilirim?» — Hello, how can I help you?; «İnternetim çalışmıyor, hiç çekmiyor.» — My internet isn't working, there's no signal at all. Every line can be played right on the page. The conversation is predictable: few lines, and almost all of them repeat from one exchange to the next.
How the whole thing sounds
The situation: calling internet provider support. The conversation is short and predictable — which is exactly what makes it good for a first try: few lines, and almost all of them repeat from one exchange to the next.
- Merhaba, size nasıl yardım edebilirim?Hello, how can I help you?
- İnternetim çalışmıyor, hiç çekmiyor.My internet isn't working, there's no signal at all.
- Modemi kapatıp tekrar açar mısınız?Turn the modem off and on again, please.
- Denedim ama açılmıyor.I tried, but it won't turn on.
- Kablo prize takılı mı?Is the cable plugged into the socket?
- Şimdi baktım, takılı değilmiş.Just checked — turns out it isn't plugged in.
- O zaman çalışacak. Sorun olursa beni geri arayın.Then it will work. If there are problems, call me back.
Lines one by one
| Turkish | Reading | Translation |
|---|---|---|
| Merhaba, size nasıl yardım edebilirim? | — | Hello, how can I help you? |
| İnternetim çalışmıyor, hiç çekmiyor. | — | My internet isn't working, there's no signal at all. |
| Modemi kapatıp tekrar açar mısınız? | — | Turn the modem off and on again, please. |
| Denedim ama açılmıyor. | — | I tried, but it won't turn on. |
| Kablo prize takılı mı? | — | Is the cable plugged into the socket? |
| Şimdi baktım, takılı değilmiş. | — | Just checked — turns out it isn't plugged in. |
| O zaman çalışacak. Sorun olursa beni geri arayın. | — | Then it will work. If there are problems, call me back. |
How to prepare for a conversation like this
Memorizing the lines is not enough: the other person will say their own thing, not what is written. What helps more is catching the key words by ear and keeping three rescue phrases ready: “I don't understand”, “repeat, please”, “slower”.
And one more thing phrasebooks do not mention: awkwardness gets in the way more than not knowing the words.
- Fear of making mistakes gets in the way of learning a language, and it gets in the way badly. It is one of the most reliably measured findings in the entire field.checked many timesTeimouri, Goetze & Plonsky, 2019, Studies in Second Language Acquisition 41(2) · 19,933 participants from 23 countries; correlation with results r = −0.36.
- That fear can be dealt with — the methods have been tested and they work.checked many timesXiong et al., 2024, Journal of Language and Social Psychology · 37 studies, anxiety reduced by −0.61. Of the seven conditions examined, only age turned out to matter.
Frequently asked
How do you start a conversation in Turkish in this situation?
“Merhaba, size nasıl yardım edebilirim?” — Hello, how can I help you?. The first line in such a conversation is almost always the same, and that is the one worth learning: the other person will carry it from there.
What if you did not understand the reply?
Say “I don't understand” and “repeat, please” — both are in the rescue set. Admitting your language is still shaky almost always makes the other person more patient.
Should you memorize the dialogue?
No. It is more useful to catch the key words by ear: the other person will say their own thing, and a memorized line will not always fit their reply.